Experience Coordinator  -- Detroit Experience Factory

OVERVIEW:    Detroit Experience Factory (DXF) is looking for an individual to support planning our  customized experiences within the tour program. The Experience Coordinator position  primarily acts as a liaison between DXF, clients and partners. This position is also tasked with  keeping up-to-date information on the city, maintaining tour guide information, and  conducting tours. The position requires the ability to provide excellent customer service  while managing multiple projects with keen attention to quality and detail.    This is a full-time hourly position with benefits.     

ESSENTIAL DUTIES AND RESPONSIBILITIES:     

  • Informing potential private clients about tour offerings  
  • Planning and scheduling private tours for clients  
  • Leading public and private tours  
  • Capturing tour data in Salesforce  
  • Contributing to historical and contemporary tour note research  
  • Outreach to establish and grow both client and community relationships  
  • Lead public tour copy development and Eventbrite management  ● Manage transportation vendor relationships and bus requests for tours    

QUALIFICATIONS:    

Required:  

  • Bachelor’s Degree or related experience  
  • Passion for Detroit  
  • Strong customer service and presentation skills  
  • 1-3 years of related experience preferred  
  • Punctual and reliable    

Core Competencies:    

  • Verbal and written communication skills  
  • Planning, prioritization and organization  
  • Attention to detail 
  • Effective time management  
  • Critical thinking and problem solving  
  • Ability to collaborate and work as a team  
  • Knowledge of Microsoft Office and G Suite 
  • Knowledge of Salesforce (or other CRM platform) preferred 

INTERESTED? HERE'S HOW TO APPLY:  Email your resume to ​admin@detroitexperiencefactory.org​ with subject “Experience Coordinator  Application” by ​May 25 , 2018​ and finish this sentence: “I think I would be a great DXF Experience  Coordinator because…”    No phone calls please.    

The Detroit Experience Factory is an equal opportunity employer and strongly encourages  applications from Detroit residents, people of color, persons with disabilities, women and  LGBTQ applicants. 

Posted on the MMA Website 5/9.

Jobs

  
 The Michigan Museums Association is supported in part by an award from the Michigan Council for Arts and Cultural Affairs and the National Endowment for the Arts.

Michigan Museums Association       313-334-7643       PO Box 5246, Cheboygan, MI 49721      lcbrisson@michiganmuseums.org

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